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    The Help Desk :: View topic - Self Helpdesk Portal
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    Self Helpdesk Portal

     
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    telis
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    PostPosted: Tue Feb 07, 2006 10:20 pm    Post subject: Self Helpdesk Portal Reply with quote

    I'm trying to find some statistics which will give me the % of people that would raise their own tickets through a web portal than to ring a call centre if a portal was made available to them.

    Anyone know where I can get this data?
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