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    The Help Desk :: View topic - Help with finding information
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    Help with finding information

     
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    TIC
    Newbie
    Newbie


    Joined: Jul 21, 2005
    Posts: 1

    PostPosted: Thu Jul 21, 2005 6:57 pm    Post subject: Help with finding information Reply with quote

    Can anyone help me - I am in need of assistance. Completing a college project that asks for an Analysis of Altenatives for a Help Desk. Have never done anything at this level, so its been difficult to say the least. Need to find a solution for a company that has 5 geograhically separated divisions, and each has its own help desk software. I am tasked to come up with a Outsourcing Solution.

    There are numerous other problems that need to be addressed, but if anyone has had any experience in this area I would appreciate the assistance.

    The areas that I must respond to are: Scope, Policy, Procedures, Staffing, Skills, Software, Document/Reports, Training and Communication. Will forward addition info when an affirmative response is received.

    TIC
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