ааCreate an account Home аиа Topics аиа Downloads аиа Your Account аиа Submit News аиа Top 10 а
  • Home
  • Content
  • Downloads
  • FAQ
  • Feedback
  • Forums
  • Statistics
  • Stories Archive
  • Top 10
  • Topics
  • Web Links

  • Who's Online
    There are currently, 30 guest(s) and 0 member(s) that are online.

    You are Anonymous user. You can register for free by clicking here

    Link To Us
    The Help Desk Forum is an independent portal, intended to provide for communication between help desk users, and to offer useful information on help desks.

    Please consider linking to this project from your own website. This will help us create a more useful and vibrant community medium.

    Major Help Desk Portals

    Help Desk Software World
    Jitbit Help Desk

    Both of these terms are common, but incredibly we also have visitors searching with terms like heldpesk, hepldesk, heldesk, helpdes and even hepdesk!

    The Help Desk Software and Management Community FAQ (Frequently Asked Questions)

    Category: Main ->

    ·  What is A Help Desk?
    ·  What software is available?
    ·  What are the common functions of help desk software products?
    ·  What is ITIL?
    ·  What is a web enabled helpdesk?

    ·  What is A Help Desk?

    Essentially, a help desk is central point through which problems or issues can be reported and managed.

    [ Back to Top ]

    ·  What software is available?

    The number of products are wide and varied, and range from simple ticket tracking to fully integrated Customer Relationship management systems.

    [ Back to Top ]

    ·  What are the common functions of help desk software products?

    Functionality is varied but the core elements tend to be the recording and tracking of support requests. Reporting is also important, and increasingly, service level management functions.

    [ Back to Top ]

    ·  What is ITIL?

    ITIL (IT Infrastructure Library) is a management discipline and protocol for the IT environment.

    [ Back to Top ]

    ·  What is a web enabled helpdesk?

    Basically a help desk which interfaces through a web browser (eg: IE, Netscape, Opera).

    [ Back to Top ]

    The Help Desk Software and Management Community. HelpDesk Software Forums

    Logos and trademarks are property of their respective owner. Comments are property of their posters, all the rest Е HelpDesk Forum 2007